The main priority of the Pinheiros da Balaia Villas is to protect and guarantee the safety and well-being of its guests and employees.
Due to the current Covid-19 pandemic situation, this plan is fully in line with WHO recommendations and the guidelines of national and regional health authorities.
In addition, our hotel has been accredited with the Clean and Safe certification.
Pinheiros da Balaia Villas wishes to provide a memorable experience for all our guests. We hope and believe that, in the future, some of these extraordinary measures are only temporary.
Reception / Public areas
Villas
Restaurant/Bar
Pools
Clients
Collaborators
Welcome and have a great and memorable stay.
Due to the current Covid-19 pandemic situation, this plan is fully in line with WHO recommendations and the guidelines of national and regional health authorities.
In addition, our hotel has been accredited with the Clean and Safe certification.
Pinheiros da Balaia Villas wishes to provide a memorable experience for all our guests. We hope and believe that, in the future, some of these extraordinary measures are only temporary.
Reception / Public areas
- - Hotel Entrance: The use of a mask, disinfection of hands and shoes and control of body temperature is mandatory;
- - Express Check-in: Only one person with documentation for all guests, email invoice and preference for "contactless" payment methods, check-in after 15 hours;
- - Cleaning protocol: More frequent cleaning of surfaces and objects and optimization of air circulation;
- - Covid-19 Kit: Sale of Covid-19 kit (alcohol / gel, gloves and face mask)
- - Social distance: Separation of the check-in and check-out area, existence of a physical barrier at the counter and marking distances of 2 m;
- - Communication: Availability of whatsapp number and email to avoid face-to-face contact.
- - Check-out: Until 11 am.
Villas
- - Cleaning protocol: reinforcement of daily cleaning and disinfection procedures (done every 2 days or less or none if the client wishes); during cleaning, only professionals stay in the apartment; even deeper disinfection between stays.
- - Textiles: bed textiles / towels washed at 60ºC with disinfectants
Restaurant/Bar
- - Capacity reduction: spacing between tables of two meters;
- - Use of the terrace: preferential use;
- - Limitation of people: maximum capacity is defined;
- - Reservations: preferential and extended hours;
- - Menus: availability of QR code and menu. Single use towel;
- - Greater transparency: table is set after the arrival of the customer and cleaning of tables and chairs after departure;
- - Room service / take away: preferential use;
- - Cleanliness and security: compliance with the HACCP protocol;
Pools
- - Capacity reduction for swimming pools: limited occupancy;
- - Sunbeds: social distance, mandatory use of towel and availability of disinfectant;
- - Cleaning and disinfection: following protocols;
- - Pool area: mandatory use of footwear;
- - Play equipment: avoid the use of buoys, among others;
Clients
- - “WelcomeSafely”: reading the “Welcome Safely” protocol, before and during the stay;
- - Protection: Mandatory use of a face mask in interior spaces (public areas);
- - Social Conduct: compliance with the distance rules in force;
- - Hand hygiene: performed frequently;
- - Respiratory etiquette: cough or sneeze into the flexed forearm or use a tissue;
Collaborators
- - Personal protective equipment: use according to the protocol of each function;
- - Internal protocol: training and simulating the new protocols and continuous updating;
- - Physical distance: compliance with the physical distance rules in force;
- - Hand hygiene: performed frequently;
- - Respiratory etiquette: cough or sneeze into the flexed forearm or use a tissue;
- - Health surveillance: duty to report symptoms and daily temperature control;
Welcome and have a great and memorable stay.
